Shipping Policy

Last updated: April 05, 2026  ·  All shipping fees in Nigerian Naira (₦)

1. How Shipping Works on Orderer

Orderer is a marketplace where each Seller is responsible for shipping their own products. When you place an order:

1. The Seller receives your order and prepares the shipment;
2. The Seller books a delivery carrier via Orderer's integrated Shipbubble platform or their own arrangement;
3. A tracking number is provided to you once the order is dispatched;
4. You track your delivery in real time from your order page.

2. Shipping Rates

Shipping fees are calculated at checkout and depend on:

• Your delivery location (state and country);
• The weight and dimensions of the package;
• Your selected shipping carrier and service level.

Shipping fees are displayed in Nigerian Naira (₦) before you confirm your order. Fees are non-refundable unless the order is cancelled before dispatch or lost in transit.

3. Estimated Delivery Timeframes

Destination	Service	Estimated Timeframe
Same city (within Lagos, Abuja, etc.)	Express Rider	Same day – 24 hours
Within Nigeria (interstate)	Standard	2 – 5 business days
Within Nigeria (interstate)	Express	1 – 2 business days
West Africa (Ghana, Côte d'Ivoire, etc.)	Standard International	5 – 10 business days
UK / Europe	DHL / FedEx Standard	7 – 14 business days
USA / Canada	DHL / FedEx Standard	7 – 14 business days
International (all regions)	Express	3 – 5 business days

4. Tracking Your Order

Once your order is shipped, you will receive:

• A notification in your Orderer account;
• An email with your tracking number and carrier details;
• A live tracking link accessible from your Order Details page.

You can track your shipment at any time by visiting My Orders → View Order → Track Shipment in your Buyer dashboard.

5. Book a Rider (Delivery Booking)

In addition to product orders, Orderer offers a standalone delivery booking service. You can book a rider for local or international package delivery even without purchasing a product on the Platform.

• Enter pickup and delivery details;
• View available carriers and rates;
• Pay from your Orderer Wallet or via Korapay;
• Track your delivery in real time.

Book a delivery →

6. International Shipments and Customs

For international orders, the recipient (buyer) is responsible for:

• All import duties, taxes, and customs clearance fees charged by the destination country;
• Providing accurate import documentation if required;
• Compliance with the destination country's import regulations.

Orderer and Sellers are not liable for packages held or seized by customs authorities.

7. Lost, Damaged, or Delayed Packages

Lost Packages

If your tracking shows no movement for 7 or more consecutive business days, raise a dispute from your Order Details page. We will investigate with the carrier and process a resolution within 10 business days.

Damaged in Transit

If your item arrives damaged, do not confirm delivery. Raise a dispute immediately with photographs as evidence. Do not discard the packaging — it may be required for the carrier's insurance claim.

Delayed Packages

Minor delays are common, especially during peak seasons. If your order significantly exceeds the estimated delivery window, contact our support team and we will liaise with the carrier on your behalf.

8. Seller Shipping Obligations

Sellers must:

• Ship within their stated processing time (maximum 5 business days unless agreed otherwise);
• Use appropriate, secure packaging;
• Provide a valid tracking number before marking an order as shipped;
• Declare accurate item values and descriptions on customs forms for international shipments.

9. Contact

For shipping queries: ordererweb.shop/contact or open a ticket from your dashboard.